How long will my order take to ship?
Most domestic orders will be shipped out within 3-5 business days after the receipt of payment, unless your order contains an item that is pre-order or made-to-order.
If I purchase an item under “pre-order” or that is made-to-order, will the other items in my order ship separately?
No. Any order that contains an item under “pre-order” or an item that is made-to-order will ship when the item is ready and available.
What are your shipping options?
We offer several shipping services, which include:
Standard Shipping + Tracking: 8-10 business days
Priority Shipping + Tracking: 3-5 business days
First Class International Shipping + Tracking: Usually 2-4 weeks, however this can vary due to customs, country, and mail courier.
Priority International Shipping + Tracking: 6-10 business days
Please note that the shipping time is separate from our processing time.
How do I track my order?
Once your order ships, you will receive an e-mail with your shipping and tracking information.
Am I responsible for any fees or taxes found by customs as an International buyer?
Yes. Please know that any fees or taxes that may be found by customs are the buyer's responsibility.
What is your Returns & Exchanges Policy?
Buyer confidence and satisfaction is of the utmost importance to us! Please contact us within 48 hours of order delivery with pictures if for any reason you are unhappy with your purchase. We will work with you personally to solve any problems.
Items marked “Final Sale” in item descriptions are non-refundable or exchangeable. Items that fall under the Final Sale category include, but are not limited to; hair accessories, hats, jewelry, purses, sale items (incl. Black Friday, Cyber Week, & Holiday Sales), all items under Tiaras +, all items from the Vintage Marketplace, all items under Bridal, and all items under Menswear.
Please note that new sales do not apply to previous purchases.
We will not accept a return if the item appears to have been worn, is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc.
Here at Rita Lane Vintage we pride ourselves in taking great care in packaging every single one of your items so that it does not damage during shipping. We also provide measurements and disclaimers in individual item listings, so please read our product descriptions before purchasing!
I placed my order on a Saturday, when will my order be shipped out?
Rita Lane Vintage is closed on the weekends, so all orders placed on Saturdays will be processed in order received on Monday.
I accidentally ordered the wrong size/item/color. Can I change my order?
If you would like to adjust your order, please contact email@example.com immediately. If you do not contact us before your order is processed, we will not be able to fix it and your order will be shipped as is.
I have picked out an item, but I am not ready to buy it. Can you hold it for me?
Unfortunately, Rita Lane Vintage cannot hold items without an order being placed.
Any other questions?
For additional questions, please contact firstname.lastname@example.org. On Mondays-Fridays, you will typically receive a response in up to 24-48 hours. All emails sent over the weekend will be processed Monday morning.